Privacy Policy

1. Introduction

Welcome to Axle, a no-code workflow automation platform operated by Eallisto General Trading LLC ("Company," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and password when you create an account
• Profile Information: Profile picture, job title, and other information you choose to provide
• Billing Information: Payment card details, billing address, and other payment information (processed through secure third-party payment processors)
• Content and Data: Data, forms, workflows, and other content you create or upload to our Service
• Communications: Information you provide when contacting us for support or inquiries
• Feedback: Reviews, comments, and feedback you submit about our Service

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Information about how you interact with our Service, including pages visited, features used, and time spent
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Log Data: Server logs, including access times, pages viewed, and error messages
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Location Data: General location information based on your IP address

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to our Service, such as authentication providers or integrated applications.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Service
• To process your transactions and manage your account
• To authenticate your identity and prevent fraud
• To send you service-related communications, including updates, security alerts, and administrative messages
• To respond to your inquiries, comments, and support requests
• To personalize your experience and provide relevant content
• To analyze usage patterns and improve our Service
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Service
• To send you marketing communications (with your consent, where required)
• To conduct research and analytics to improve our products and services

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing and billing services
• Cloud hosting and infrastructure providers
• Email delivery and communication services
• Analytics and data analysis providers
• Customer support and help desk services
• Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• To prevent fraud or other illegal activities
• To respond to government requests

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption: Data encryption in transit (TLS/SSL) and at rest
• Access Controls: Role-based access controls and authentication mechanisms
• Secure Infrastructure: Hosting on secure, monitored data centers
• Regular Audits: Security audits and vulnerability assessments
• Employee Training: Security awareness training for our team
• Incident Response: Procedures for detecting and responding to security incidents

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Transaction Records: Retained as required by law for accounting and tax purposes
• Usage Data: Retained for analytics purposes, typically in aggregated and anonymized form
• Legal Requirements: Some information may be retained longer if required by law or for legitimate business purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to access, update, and correct your personal information through your account settings or by contacting us.

7.2 Data Portability

You may request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to our legal obligations to retain certain data.

7.4 Opt-Out

You can opt out of marketing communications by:

• Clicking the unsubscribe link in marketing emails
• Updating your communication preferences in account settings
• Contacting us directly

7.5 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

10. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

When you integrate third-party services with our Service, those services may collect and process your information according to their own privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete your personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided in the Contact section below.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectify inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the Contact section below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a notice in our Service

Your continued use of our Service after any changes to this Privacy Policy constitutes acceptance of those changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: +971 56 968 3062
• Company: Eallisto General Trading LLC

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.